An inbox contains more than one type of work. Routing a customer question, preparing an authorised draft and flagging a deadline are distinct jobs with different rules.
Identify the message categories and the person or system that owns each next step. Use only the permissions required for the agreed actions and keep sensitive replies behind human approval.
Define what happens when classification is uncertain or a connection fails. A visible exception with the original context is more useful than a confident but unsupported action.
